Terms of service

These terms are an agreement between you and IDM VALLEY Pvt. Ltd., A7/15 Ground Floor, Sec - 85 BPTP, Faridabad, Haryana, India, 121002 (GSTIN 06CURPG3626F1ZL), the company behind Botlane. By creating a workspace or using the service you agree to them, to our Privacy policy and Acceptable use policy, and to Meta's WhatsApp Business Terms, WhatsApp Business Messaging Policy and Commerce Policy. If you use the service for a company, you confirm you may bind that company.

The service

Botlane lets a business connect its own WhatsApp Business number and send approved template messages, run reminders, answer customers in a shared inbox, and use an AI chatbot. WhatsApp itself is run by Meta. We do not control it, and Meta can change its rules, prices or approval decisions at any time.

Who can use it

You must be at least 18 and able to enter a contract under Indian law. You must give true details when you sign up, confirm your email address, and keep them up to date.

Your account

• You are responsible for everything done under your workspace, including by team members you invite.
• Keep your password and any API keys secret. Tell us at once if you think they have been misused.
• You must have the right to use the phone numbers, contact details and content you upload.

Starting without a plan

We do not offer a free trial. A new workspace is free to create and you can sign in and look around, but it is read-only until you pay for a plan: nothing can be sent, created or changed. Your data is kept. A workspace whose plan has ended becomes read-only in the same way.

Plans, prices and payment

• Plans are charged per month, in Indian rupees. The price shown on the pricing page is before GST; 18% GST is added, and we issue a GST invoice.
• You pay by UPI. Choose a plan, pay the exact amount shown to our UPI ID, and enter the transaction ID. We check it against our bank account, usually within about 12 hours, and then switch the plan on for 30 days from the day you were due to renew, or from today if the plan had ended.
• A plan does not renew by itself. Before it ends we remind you in the app and by email, and you pay again to keep it. If a plan ends unpaid, it keeps working for 3 more days and then the workspace becomes read-only until you pay.
• If you give a wrong amount, a wrong transaction ID or a payment we cannot find, we may reject it and ask you to try again.
• Extra services we sell, such as brand verification help, are paid for in the same way, by UPI, before we start work. We issue a GST invoice for them too.
• We may change prices and plan limits. A change will not affect a month you have already paid for.

No refunds

Payments for plans and services are not refundable once the plan has been switched on or the work has started, including if you stop using the service or cancel part-way through a month. If we charged you in error, for example twice for the same thing, tell us within 30 days and we will correct it.

WhatsApp message fees

Meta charges for WhatsApp messages. By default Meta bills those fees to the card on your own WhatsApp Business account, at Meta's prices, and we add nothing to them. Estimates we show are only estimates.

Your content and your customers

You keep ownership of your contacts, messages and documents. You give us permission to store and process them only to provide the service to you. You are responsible for having each person's consent before you message them, for honouring opt-outs, and for what you send. The chatbot answers from the documents you give it and can be wrong, so you remain responsible for what it says to your customers.

Using the service properly

You must follow our Acceptable use policy. You must not try to break, overload or reverse-engineer the service, get around its limits, or resell it without our written permission.

Suspension and ending

• We may suspend or close a workspace that breaks these terms or the acceptable use policy, or that puts our or another customer's WhatsApp standing at risk. When we reasonably can, we will tell you first. Data is kept while suspended unless the law requires otherwise.
• You can stop using the service at any time and ask us to delete your workspace. Paid time already used is not refunded.
• When a workspace is closed we delete its data as described in the Privacy policy. You can export your contacts before then.

What we promise, and what we do not

We work to keep the service running and your data safe, but it is provided as is. We do not promise it will always be available or error free, that Meta will approve your templates or number, or that your messages will be delivered or read. Delays or limits caused by Meta, mobile networks, your own internet or other services we depend on are outside our control.

Limit of liability

To the extent the law allows, we are not liable for indirect or consequential loss, lost profits, lost business or loss of data. Our total liability to you for any claim about the service is limited to the amount you paid us in the three months before the event that caused the claim. Nothing in these terms limits liability that cannot be limited by law.

Your responsibility to us

You will cover our reasonable losses and costs if a claim is made against us because you sent messages without consent, broke the law or Meta's policies, or uploaded content you had no right to use.

Changes

We may update these terms. For a change that matters, we will tell workspace owners by email or in the app and update the date above. If you keep using the service after that, you accept the new terms.

Governing law and disputes

These terms are governed by the laws of India. The courts at Faridabad, Haryana, India have exclusive jurisdiction over any dispute about them or the service, after you have first written to us at hi@idmvalley.com and we have had 30 days to try to settle it.

Contact

IDM VALLEY Pvt. Ltd., A7/15 Ground Floor, Sec - 85 BPTP, Faridabad, Haryana, India, 121002. Email hi@idmvalley.com.